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Website Privacy & Cookies

 

We are committed to protecting your privacy and recognise our responsibility to hold your information securely and confidentially. Generally, we only collect personal details when you request further information about our products or services. We generally let you know at the time of collection how we will use that personal information. For details of how we process your personal information, please refer to our Use of your information page.

This policy, together with our terms of use and any other documents referred to on it, sets out the basis on which any more general personal data we collect from you, or that you provide to us, through use of the web site will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of current data protection law, the data controller is JCB Finance Limited of The Mill, High Street, Rocester, Staffordshire, ST14 5JW.

Information we may collect from you

Information you give us . You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise through the contact options listed on the site. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you . With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy (below).

Uses made of the information

We use information collected from you through the website in the following ways:

  • Information you give to us. We will use this information:
    • to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties (including JCB and the JCB Group) to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
    We may aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service.

Disclosure of Your Information

In addition to use of your information in accordance with the Use of your information page we may use and share your information with other members of the Group to help us and them:

  • assess financial and insurance risks;
  • recover debt;
  • develop customer relationships, services and systems;
  • prevent and detect crime

Your information includes information about your transactions.

We do not disclose your information to anyone outside the Group except:

  • where we have your permission; or
  • where we are required or permitted to do so by law; or
  • to other companies who provide a service to us or you including analytics and search engine providers that assist us in the improvement and optimisation of our site, credit reference agencies as detailed in the Use of your information page
  • where we may transfer rights and obligations under this agreement;
  • in the event that we sell or buy any business or assets in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or if we are substantially all of our assets are acquired by a third party in which case personal data held by us about our customers will be one of the transferred assets.

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@jcb-finance.co.uk

Access to your information

The Act gives you the right to access information held about you. If you would like a copy of the information we hold about you, please write to: Data Protection Manager, JCB Finance Ltd, The Mill, High Street, Rocester, Staffordshire ST14 5JW. A fee may be payable to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where we believe you may not reasonably expect such a change we shall write to you. Please check back frequently to see any updates or changes to our privacy policy.

Cookies - what are they?

A "cookie" is a small text file that’s stored on your computer, tablet or phone when you visit a website.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enables a website to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent advice on cookies.

Cookies - how we use them

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

We use cookies (and other similar technologies) to:

  • Provide products and services that you request and to provide a secure online environment
  • Manage our marketing relationships
  • Give you a better online experience and track website performance
  • Help us make our website more relevant to you

Here we explain a bit more about each of these types and how you can control their use.

Cookies are essential for us to provide a product or service you have requested and to provide a secure online environment.

Without cookies we are unable to provide some products or services that you might request. Other 'essential' cookies keep our website secure. Even if you say "No" to cookies on this website we'll continue to use these 'essential' cookies.

We use cookies (and other similar technologies) to:

  • Deliver interactive services, such as:
    • Product applications
    • Quote tools
    • Contact systems
    • Call-backs
  • Maintain online security and protect against online fraud
  • Record your preference regarding our use of cookies on your device.

Managing our marketing relationships

Our third party marketing partners may set cookies before you reach our site. If you wish to prevent this type of cookie (sometimes known as a ‘third party’ or ‘analytical’ cookie), you may do so through your device’s browser security settings.

You’ll sometimes see our advertising or special offers on other websites. Cookies provided by the other website or advertising network can tell us how effective this is. For example, if you click on one of our advertisements, the website owner might use a cookie to tell us that you came from their site.

Giving you a better online experience and tracking website performance

You'll still be able to use most of our online services, but some things might not work as you may expect if you do not allow us to store and access cookies on your device.

These cookies make our online services easier to use and help us to understand how people use our websites. For example, amongst other things they will:

  • Remember relevant information as you browse from page to page to save you re-entering the same information repeatedly

We also use this type of cookie to understand how visitors use our online services and look for ways to improve them. For example, a cookie might tell us that lots of people give up on an application process at a particular step – so we can try to make that step easier to use.